Do you ever wonder what happens inside of large hosting companies?
It was July of 2017 and freelance project work had been slowing down for me and I needed to figure out a way to continue to bring in money and still work my Freelance projects. So, I did what many freelancers often do who are lacking work, I started looking for a part-time job. I figured if I could find something where I could work early mornings this would give me the opportunity to still continue to build my freelance business.
I decided to look at applying for a hosting position as I had experience at a hosting company before and knew this was work I could do. I went online to look at different companies and positions that were available in the marketplace and came across a Web Advisor position for Bluehost. I figured Bluehost would be a good place to work as they are a large brand and also known in the WordPress community.
Going in to interview for the position I had my doubts as I already knew that BlueHost had been acquired a couple of years back by EIG (Endurance International Group). Basically, EIG is an Investor run business model in which they have acquired around 50+ other hosting brands over the years. If you want to know which brands, here is a list.
A Small Orange
Berry Information Systems
Cloud by IX
IX Web Hosting
Networks Web Hosting
World Wide Web Hosting
As you can see, EIG owns quite a monopoly of domain, hosting and website brands.
So back to my story,
I applied for the Web Advisor position at Bluehost at the end of June and spoke with a recruiter who was very helpful and got back to me the following day about 1st interviews. I knew that just by this alone that the company must have been really in need of filling jobs quickly.
The interview process went great and by the beginning of July 2017, I was started in a 4-week training class to become a Web Advisor for Bluehost. For me, the training was very simple as I already had at least 5 years of WordPress development experience under my belt working Freelance. But for many of the other trainees who applied, it was a different story. Your average person coming into this job role were people who had no idea what domains were, DNS or even what a server does, this is where I noticed there would be problems and issues which would soon surface in the job role.
If you know the hosting world, you know that there is a good amount of knowledge to learn and it's not something that many can do at the pace in which these training classes took place. The 4 weeks of paid training was just that, training that was mediocre and pushed through at a very fast pace.
After 4 weeks of training, they placed us in our new roles as Web Advisors on the floor, it's then that I started to notice things happening that were becoming very troublesome. As I would like to go into details about all that happened I will share just this.
A hosting company should be there to support the customer on the 1st call, this was not happening many times and recurring issues just kept resurfacing because Web Advisors on the floor did not know what they were doing many times. This was reflected in the training that was given and in turn, caused huge headaches for those Web Advisors like myself who knew what they were doing. It was through the actions taken by company management and superiors that made me realize freelance is where I wanted to stay.
So my goal with my business in 2018 and beyond is to provide premium support for those who are not getting the service they need from their hosting companies.
These are the hosting companies I recommend for WordPress hosting if you want good support.
I would recommend staying away from any EIG brand and if you are unsure, check the list again. It's time that your hosting company starts working for you instead of the other way around. If you would like, I can do an evaluation of your current hosting solution and give you some ideas for better service and providers.
Also, WordPress is something that should be maintained regularly and you should also have a good Security Plugin like iTheme Security or WordFence installed as well as daily backups offsite that are taking place.
Please feel free to contact me if you would like a free evaluation of your current provider. I want your 2018 to be without headaches.